Being a "frequent flyer" to and from Exeter International Airport, I have become increasingly ashamed of the poor bus service afforded to visitors new to the City of Exeter, and would like to voice my concerns through your Points Of View page.
On leaving the arrivals hall at Exeter Airport, visitors who wish to travel into the city centre, or onward for connections to Exeter St Davids train station can easily spot the bus stop for this service. However, despite the rather grandiose sign which advertises a "shuttle/transfer" service (which in itself can easily be interpreted as a dedicated and complimentary service), this service is a complete embarrassment to the City. Aside from anything else, the bus stop itself is situated in an area where no vehicles except the emergency services can access, due to security restrictions.
On my return from Paris yesterday, I noticed a lot of people waiting for the bus into Exeter, and many were voicing disappointment with the frequency of the service (typically every hour). The bus timetables are extremely confusing, and the only "regular" weekday service is the 56A, which in fact is just another country service to and from Exmouth. This service bizarrely also services the entire Met Office workforce who like to travel by bus and so help the environment! Not that I have every seen anyone board at the Met Office on this strange and frankly unnecessary detour. Sundays are catered for by the 379 Sidmouth and Honiton service, which again run every hour (if you are lucky).
One might have assumed that in line with other cities such as Bristol, the "shuttle service" might run every 20 minutes and provide passengers with somewhere to put their luggage; not so in Exeter. The bus we all eventually boarded yesterday arrived 30 minutes late due to a road closure, and was already quite full. The only place for passengers to put their luggage, was a on the floor, but of course the floor space was already taken up with passengers, so it was very uncomfortable for all concerned.
As if it were not bad enough to be waiting for 90 minutes for a bus that was overcrowded, the bus also had it's heating system turned on, on what was already a very warm day! This has happened quite a lot on Stagecoach services recently, but the bus drivers simply say that they can't do anything about it, as it's a problem beyond their control. Maybe this is where Stagecoach are losing money, rather than their lame claims of losing it because of "concessionary fares", but I digress….
If Exeter wants to impress it's visitors, and Exeter Airport continues to press for expansion, perhaps the council should step in and offer visitors a service commensurate with the historic and cultural delights that they continually seek to promote.