Your Website Questions Answered

Q: I would like to speak with you regarding website design, but keep getting your voicemail. Why is this?
A: Regrettably our shift patterns and low prices do not always allow for us to answer telephone calls during busy periods. Also, we need a written record of all client’s website requirements, either via the Quote Form, or by email. Clients who order a bespoke service have access to a dedicated support number 24 hours per day and 365 days per year.

Note:
As of January 2020, due to workload and ever changing working schedules we are unable to provide a sales or design enquiry service via the telephone. Emails are always answered within 24 hours, often much sooner.

website faqQ: Can you get my website to No 1 position on Google?
A: No, and anyone who says they can is not being truthful with you. All of our websites are set up with basic Search Engine Optimisation before launch, and client’s can tweak the SEO of each page individually to their requirements. Alternatively we can do the SEO work for you (prices on request).

Q: Does your company do agency work?
A: As a company not at this time. However, our founder Stephen (Pablo) does freelance work and will work with agencies on approved projects.

Q: How can you provide your services so cheaply?
A: A very good question simply answered by two words; “low overheads“. All associates work remotely, so we have no office or business rates to pay. In fact the only outgoings we have are the wages earned by our associates, all of whom are self-employed and pay their own tax and national insurance. Also of course, we are NOT VAT REGISTERED, which makes our service ideal for individuals and small businesses.

Q: I only need web hosting. Can you provide this?
A: Our web hosting package is only available to our design clients. Most small and medium businesses use shared hosting through GoDaddy, Fasthosts, Heart Internet etc. These are very cheap, but these websites are hosted along with, quite literally thousands of other websites. Our server runs faster and more reliably, mainly due to adequate resources which are often not available on the usual shared hosting plans.

Q: Can my site be hosted on a Virtual Private Server (VPS) or Dedicated Server?
A: Yes, we offer a wide range of options for hosting through our partner company, Contabo. If you require specialist services, including server administration via SSH, Plesk, Cpanel etc please contact us.

Q: How long does it take to build my website?
A: This will ultimately depend on how much information you provide us with at the outset. Simple websites with content provided can take as little as a few hours to build.

Q: Can I update my site myself 24/7?
A: Yes, we build most of our websites using WordPress, which is very easy to use and each site contains a video instruction in the admin panel.

Q: I want to build my own website. Can you provide Website Builder software?
A: Yes, we can offer a wide range of website builders, contact us for full details.

Q: Do you register domain names for your client’s?
A: Not usually unless specifically required. We can advise on the best place to register your name as prices vary depending on the domain suffix. For instance we would not use the same registrar for a .com suffix and for the .design suffix, as we know where to register/renew at the right price. We find Fasthosts to be generally the cheapest for initial UK domain registration, as they often run promotions.

Q: Can you build me an e-commerce site using OpenCart, Woocommerce or Magento?
A: Yes, we have specialists in all of these departments.

Got a question to add here? Contact us and we’ll publish it on this page.